PRIVACY POLICY

NextArrow is a training company that helps leaders and teams develop the skills and courage for sustained excellence. Protecting your privacy is very important to us. This policy outlines how we handle the data we collect from you when you use our website and/or services. It describes how we receive, use, collect, store, share, and transfer your personal data. It also describes your rights concerning that data.

In addition to the data we collect directly from you, it's important to note that our clients, who utilize our services, may also collect and manage personal data from their own employees. As a data processor, NextArrow processes this data under the guidance and instructions of our clients. Our clients, in their capacity as data controllers, are responsible for ensuring compliance with applicable regulations that require notice, disclosure, and consent prior to collecting their employees' personal data.

For any terms not explicitly defined in this Privacy Policy, please refer to our Data Processing Agreement for their meaning. Throughout this Privacy Policy, "personal data" refers to any information related to an identifiable individual, as defined by applicable Data Protection Laws.

We periodically update this Privacy Policy, and in case of significant changes, we will notify you by email. If you do not agree with this policy, we kindly request that you refrain from using our website or services.

Should you have any inquiries or concerns regarding this Privacy Policy, please contact us at hello@nextarrow.org.

Data We Collect

At NextArrow, we collect the following data to enhance our communication with you and provide the necessary information, services, and materials that are part of our offerings:

Name: We collect your name to personalize our interactions with you.
Email address: Your email address is essential for communication purposes, including responding to inquiries, providing updates, and delivering relevant information.
Company: We collect company information to understand the context of our interactions and tailor our services accordingly.
Role within the company: Knowing your role within your organization helps us better understand your needs and provide relevant assistance.

How We Collect Data

We gather data through the following methods:

Contacting us or booking services: When you reach out to us or engage our services, we collect the necessary data to effectively address your requests and provide the desired assistance.
Inquiry form submission: If you fill out an inquiry form on our website, we collect the information you provide to understand your needs and respond appropriately.
Feedback provision: When you share feedback with us, we collect the data included in your feedback to evaluate our services and improve our offerings.
Signing up for promotional events: If you choose to participate in promotional events, we collect the data required for event registration and communication purposes.
Website usage through browser cookies: When you visit our website, we may collect data through cookies to enhance your browsing experience and improve our website's functionality.

Additionally, we may receive data from the following sources:

Business directories: We may collect data from business directories to supplement our contact information and ensure accurate and up-to-date communication.
Social media: If you engage with us through social media platforms, we may collect relevant data to understand and respond to your inquiries or comments.
Lead generation services: In some cases, we may obtain data from lead generation services to expand our network and connect with individuals who may be interested in our services.
Referrals: If you are referred to us by someone else, we may receive data from the referring party to establish contact and provide the necessary support.

By collecting this data, we aim to maintain effective communication channels and deliver information, services, and materials that align with your needs as part of our services.

How we use your data

NextArrow uses your data to help us fulfill our commitments to you and provide a seamless experience. Here's how we use your data:

Processing orders: We use the information you provide to process your orders and deliver our services efficiently. This includes managing the logistics, scheduling, and coordination necessary to fulfill your requests.
Account management: Your data helps us maintain and manage your NextArrow account effectively. This includes activities such as updating your information, ensuring the accuracy of your account details, and facilitating your access to our services.
Service provision: We utilize your data to deliver the services you have requested from NextArrow. This involves tailoring our offerings to meet your specific needs, providing relevant materials and resources, and offering ongoing support.
Follow-up material after workshops: We may use your data to send you follow-up materials, such as workshop summaries, additional resources, or related content that enhances your learning and engagement following a workshop or training session.
Third-party software platforms: To streamline our operations and communication, we leverage third-party software platforms. These platforms assist us in organizing contracts, scheduling services, and facilitating efficient communication with you. Rest assured that we only utilize software platforms that meet or exceed the privacy and data protection standards maintained by NextArrow.

We will never sell your data to any third parties without your explicit consent.

If you would like more information about the specific software services and platforms we utilize, please feel free to contact us at hello@nextarrow.org. We will be happy to provide you with the necessary details.

How we store your data

To ensure the secure storage of your data, NextArrow utilizes trusted cloud-based software platforms, including but not limited to Google Workspace, Dropbox, Bill.com, and HubSpot. These platforms offer robust security measures and data protection protocols to safeguard your information.

We retain your data only for as long as it is necessary to provide our services to you. Once the retention period has expired, we will delete your data upon request. After your data is deleted, NextArrow will provide written confirmation to you, confirming that your data has been successfully removed from our systems and from the software platforms we utilize.

By employing industry-leading cloud-based software platforms, we aim to ensure the integrity and security of your data throughout its lifecycle.

Marketing

At NextArrow, we may, with your consent, periodically send you information about our services or those offered by our partner companies. We believe these communications can provide valuable insights and updates that may be of interest to you.

However, we respect your preferences, and you have the option to opt out of receiving marketing communications from NextArrow at any time. To stop us from contacting you for marketing purposes, simply click on the unsubscribe link located at the bottom of all marketing emails you receive. This will allow you to easily update your preferences and cease receiving such communications.

We value your privacy and strive to ensure that our communication practices align with your preferences.

Your data protection rights

At NextArrow, we recognize and respect your rights regarding your personal data. As a user, you’re entitled to the following:

The right to access: You have the right to request and obtain copies of your personal data that we hold.
The right to rectification: If you believe that any of the personal data we hold about you is incomplete or inaccurate, you have the right to request that NextArrow correct or complete it.
The right to erasure: Under certain circumstances and subject to legal obligations, you have the right to request the erasure of your personal data held by NextArrow.
The right to data portability: In specific situations, you have the right to request that NextArrow transfers the personal data we have collected about you to another organization or directly to you.

We are committed to ensuring the protection of your rights and providing you with the necessary information and assistance regarding your personal data. When you exercise any of these rights, we will respond to your request within one month.

If you would like to exercise any of these rights or have any related inquiries, please contact us at hello@nextarrow.org.

Cookies are text files that are placed on your computer when you visit a website. They serve various purposes, including collecting standard Internet log data and visitor behavior information. At NextArrow, we may utilize cookies to enhance your experience on our website and improve its functionality. The types of cookies we use are as follows:

1. Functionality cookies: These cookies enable us to recognize you when you visit our website and remember your selected preferences. This may include your preferred language and location settings. Functionality cookies enhance your browsing experience by customizing the website to suit your individual needs.

2. Advertising cookies: We employ advertising cookies to gather information about the content you have viewed, the links you have followed, and details about your browser, device, and IP address. These cookies help us optimize our advertising efforts and provide you with relevant and personalized content.

While it is within your control to set your browser to not accept cookies, please note that this may impact certain features and functionality of our website. Disabling cookies may limit your ability to fully utilize all the interactive elements and customized settings.

We are committed to ensuring your privacy and maintaining the security of any information collected through cookies. If you have any further questions or concerns regarding cookies, please feel free to contact us.

California Consumer Privacy Act (CCPA)

NextArrow acknowledges and adheres to the provisions of the California Consumer Privacy Act (CCPA). In accordance with the CCPA, NextArrow functions as a Service Provider to its clients. If you have any inquiries or require assistance related to CCPA compliance, please contact us at hello@nextarrow.org regarding the following:

General information or questions on how NextArrow complies with CCPA.
To request a copy of our CCPA Data Processing Agreement.
To request to review, correct, update, or delete any of your data that may have been collected by NextArrow.

EU General Data Protection Regulation (GDPR)

We have undertaken substantial measures to ensure our compliance with the General Data Protection Regulation (GDPR). As part of our commitment to transparency and accountability, we have prepared a GDPR Data Processing Addendum (DPA) that outlines the specific terms and conditions governing the processing of personal data.

If you would like to review and obtain a copy of NextArrow's GDPR Data Processing Addendum, please reach out to us at hello@nextarrow.org.

How to contact us

If you have any inquiries or concerns regarding NextArrow's privacy policy, the data we store about you, or if you wish to exercise your data protection rights, please contact us at hello@nextarrow.org. Our team will be happy to assist you.