Hi, Friends!
It was great to see everyone at the workshop! Below is a checklist for all your future conversations.
Before
Do a Dragon Audit:
Make a list of what scares you about having, and NOT having, this conversation.
What scares you about having this conversation?
What scares you about NOT having this conversation?
During
Structure the conversation
The Four "I" Model
IMPACT Provide the ‘Why’: 1) I bring this up because…
2) This matters because…3)The reason I share this is…
INTENTION Identify and communicate your intention for having the conversation.
INQUIRY Get their perspective by opening the conversation
INFORMATION Use the Button Technique: Don’t talk about the shirt, talk about the button. For example “You’re not being inclusive.” VS In our brainstorming meeting on X, you didn’t ask everyone for their thoughts.”
Open the dialogue
1
Ask follow-up questions
What are your thoughts on this?
Can you tell me more?
What does X mean to you?
2
Demonstrate you’re listening
Restate what you heard:
“So, I hear XYZ.”
Label feelings:
“It sounds like you’re frustrated.”
Check for alignment:
“Did I get that right?”
After
Check in
Follow through on commitment, check in with the other person, and reflect on lessons learned.
Learn & Burn
Jot down what went wrong, extract the learning, and let go of everything else.
Follow through on commitments
I have the data you requested.
Deepen your learning
As always, we would love to hear from you. You can reach us at hello@nextarrow.org or connect with us on LinkedIn